Customer Centricity World Series


Over 120 case studies available to view from leading organisations from around the world

1-1 Networking

Partner and Sponsor Offers at their virtual booth

Key Notes

Live Q&A

Live Panel Discussion

The Speakers

Alessio Bagnaresi

Director AI & Advanced Analytics, Google Cloud EMEA
Alessio work together with customers to reinvent their business models, release new data-driven products and services, optimize thier operations, delight their customers with digital experiences and ultimately help them to drive sustainable growth. He is 100% committed to the success of their customers as their success is their team and his success

Bruce Temkin

Head, Qualtrics XM Institute
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership, community, and training to help organizations around the world master XM. Prior to Qualtrics, Bruce led Temkin Group, a renown research and advisory firm that helped many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, employees, and partners. He is also the co-founder and Chairman Emeritus of the Customer Experience Professionals Association. Prior to Temkin Group, Bruce spent 12 years with Forrester Research during which time he led the company's B2B, financial services, eBusiness, and customer experience practices and was the most-read analyst for 13 consecutive quarters. He has a Masters degree from MIT Sloan School and an undergraduate degree in mechanical engineering from Union College.

The Emcees

Marlan Hardie

Chief Digital Officer, Worldwide Technology
Marlan operates as theChief Digital Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.

Michelle Brigman

Sr. Director, Medallia
Michelle Brigman is a transformational Client Experience leader focused on innovating strategies to drive revenue, mobilize cohesive teams, and influence the customer experience. Michelle has created profitable results in CX leadership positions for global iconic brands such as 7-ELEVEn, Citi, and Dell. She was named Top CX Professional 2021, 2017 IT Executive of the Year, 2017 CXPA Innovation Award Winner, and Judge in the 2020 North America Customer Centricity Awards. Currently, she is the Sr. Director of Strategic Alliances for the #1 Experience Management platform Medallia, co-host of the Hard Won Wisdom podcast, Vice President of Women’s Leadership Network, and founder of Brave Balanced Women, where she helps Executive Women find balance through wellness practices, self-discovery, and a powerful tribe of advisors.

Purchase Your tickets

What you Receive

  • Access to the Virtual Auditorium with talks from CX thought leaders
  • Ask your Questions LIVE to the Speakers
  • Access to the panel discussion and opportunity to have your questions answered
  • Access to the Virtual Awards Finals with your chance to watch over 150 CX Case Studies
  • Network with like-minded CX practitioners in our virtual event networking platform
  • Access to the Virtual Awards Ceremony to see who is crowned Winners

Online Conference Pass

Enterprise Pass

Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.