Customer Centricity World Series

CX Community Event Series - Turkiye Celebration

Celebrate Award Winning Turkish Case Studies with us

Sponsored by:

Hosted by:

Company Case Studies:

Kolektif House, Maslak, Istanbul
15:00 - 17:00

The Hosts

Mark Hamill

Mark is the CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. His entire career has been centred on Customer Experience from being product manager of the TICSI standard to becoming a successful serial entrepreneur.

Murat Serim

Owner, Serim Consulting
Murat Serim has more than twenty years of experience in management consulting. Serim teaches MBA courses on Customer Centricity, International Marketing, Business Negotiations and Sales Management. Serim Consulting, has been serving Financial Services, Telecommunications and Air Travel industries since 2010.


15:00 Welcome and Networking
15:30 Welcome from Mark Hamill and Murat Serim
15:40 Case Study from Parkolay
16:00 Case Study from Eureko Sigorta
16:20 Case Study Three: DHL
16:40 Case Study Four: TBC
17:00 Event Finish & Networking