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Creating Value for the Customers with the Customers
Join us for a CX Community session to discuss the state of Customer Experience and what the future holds. Our panelists will then delve into practical tips for those in Customer Experience to add value to their customers and be proactive when it comes to providing positive customer experiences.
The Panelists
Ivaylo Yorgov
Managing Director, GemSeek
Ivaylo Yorgov is an award-winning customer experience and analytics leader with more than 15 years of experience. His first book “The New Customer Experience Management” advises organizations on how to move to a proactive and personalized customer service model.
He is currently the Managing Director of GemSeek, a customer analytics company, helping his teams to support clients such as Philips, Liberty Global, Yara, Rockfon, Vodafone, Heidelberg Cement, and Signify.
Stuart McGown
Head of Marketing Insights & Analytics (Marketing & e-commerce) at Philips
Stuart oversees marketing insights and analytics across Philips’ consumer and healthcare businesses. He is responsible for delivering marketing analytics, data science, consumer & customer insights, knowledge management, competitive intelligence and marketing performance analysis to the organization. Previously he held intelligence roles with TomTom and Canon.
Stephan Ariesen
Area Vice President Northern Europe, Medallia
Stephan is running the strategic, enterprise & commercial
markets in Northern Europe at Medallia. Medallia’s award-
winning SaaS platform, the Medallia Experience Cloud, leads the
market in the understanding and management of experience for
customers, employees and citizens.
The Moderator
Mark Hamill
CEO, ARCET Global
Mark is the CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. His entire career has been centred on Customer Experience from being product manager of the TICSI standard to becoming a successful serial entrepreneur.
