Customer Centricity World Series

Recognising the world's leading Customer Centric Organisations.

Online

Brought to you by

Awards Process Certified by

Awards Scoring Model endorsed by

Entry Deadline

15 January 2021

Finalists Announced

18 February 2021

Virtual Conference & Awards Ceremony

18 & 19 May 2021

About

Join us online at the Customer Centricity World Series, a celebration of some of the most Customer Centric Organisations from around the world. Featuring award winners from both our Regional Awards – The European Customer Centricity Awards and the North American Customer Centricity Awards. 

2 days of celebration with access to over 150 World Class Case Studies and networking opportunities with hundreds of CX leaders using a tailor-made virtual event platform

Entry Deadline

15 January 2021

Finalists Announced

18 February 2021

Virtual Finals & Conference

18 May 2021

Virtual Awards Ceremony

19 May 2021

This Year's Participants

Reasons to Enter

Recognition

Share your story and gain recognition for all your hard work.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Virtually meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 150 CX case studies to attend, delivered by the finalists throughout the Finals.

Sponsors

Category Sponsor

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More
Category Sponsor

infinipoint

Infinipoint helps B2B clients optimize customer retention and revenue. We focus on your customers, the outcomes you aim to achieve, and choosing strategies that achieve the highest impact in the most efficient manner. Infinipoint helps you define the right retention strategy for your business and customers and then aligns the structure, people, process, technology, and metrics to get it done.
Know More
Category Sponsor

SmartKarrot

SmartKarrot has been built accordingly bringing aspects of managing customer experience, product adoption and comprehensive customer success operations as one integrated platform.
Know More
Category Sponsor

Customer Institute

The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.
Know More
Bronze Sponsor

Worthix

Worthix is the world's first cognitive dialogue technology that empowers companies to build unique conversations with hundreds, thousands, or millions of customers​. Worthix’s A.I. detects all the experiences and competitors perceived by each customer and calculates how they are impacting purchase and loyalty decisions​.
Know More
Become a Category Sponsor
Become a Exclusive Named Sponsor

Opportunities:

Position Your Organisation as CX Thought Leaders

Network with CX Leaders Across the Business Community

Generate Awareness to Thousands of Companies

Be Part of the Biggest Celebration of Customer Experience Best Practice

Associate Your Brand with one of the largest celebrations of CX in Europe

Huge amounts of Publicity is generated from the awards ceremony

Associate your brand with a leading programme focused on improving CX

Marketing and communications campaign will cover the entire database of CX leaders

Interested in supporting the Customer Centricity World Series?

Partners

We are delighted to be working with some of the most prominent organisations and pioneers in Customer Experience.

Partner

Customer Institute

The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.
Know More
Partner

Amigos Do CX

Amigos dos CX is a Telegram group, our purpose is to bring together professionals to discuss and exchange experiences about the Customer Experience market and everything related to the customer's happiness and success.
Know More
Partner

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More
Partner

CXSA

The CXSA Middle East is the home for Customer-Centric Business and Service Excellence in the G.C.C.
Know More
Partner

Anodius

Anodius is a consulting company providing end-to-end CX, CRM business solutions employing SAP and Salesforce platforms.
Know More
Partner

Graham Shapiro Foundation

Graham Shapiro setup The Graham Shapiro Foundation in 2019 in order to establish a real way to support mental health, wellbeing and to inspire innovation and young entrepreneurialism in the UK.
Know More
Partner

DACH Customer Experience Awards 2020

This event is the first of its kind in the DACH region. Companies from Germany (D), Austria (A) and Switzerland (CH) have here the opportunity to present their Customer Experience initiatives to a panel of independent CX Experts.
Know More
Partner

BottleRocket

Bottle Rocket is a digital transformation company that leverages a unique Connected Customer mindset to build technology-enabled solutions that propel businesses and delight customers.
Know More
Media Partner

MyCustomer

MyCustomer.com is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news, advice and resources on topics ranging from customer engagement to CRM, MyCustomer is a vital hub for business leaders looking to improve engagement and experiences across the entire customer journey.
Know More

If you would like to become a partner of the awards please contact us below.

Resources

This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Category Sponsor

Interested in sponsoring a specific category?

Exclusive Named Sponsor

Interested in becoming an exclusive named sponsor?

Download Your Resources

Entrants

Here is all you need to know as an Entrant

Judges

Here is all you need to know as a Judge and scoring of entries.

Other Resources