Customer Centricity Technology Show - 7th May 2024
The Technology Show brings together the leading CX Technology Vendors from around the World to present the latest and greatest in CX Solutions to help make your life as a CX Practitioner easier, drive efficiency and increase ROI.
Expect product demonstrations, case studies and the opportunity to chat 1-1 with leading CX Solutions experts.
Customer Centricity World Series Conference & Awards - 8th May 2024
The Customer Centricity World Series Conference is your opportunity to further your CX education by learning from World Class CX practitioners from around the world.
The Conference Sessions will each be centered around the hottest CX Topics with rooms for each and every competency level to make sure that the content matches you and your CX journey.
Once you have booked you will select which sessions you would like to join so you have a pre arranged schedule with secured places on each session throughout the day.
CEO - Experience5
Stefan has been a leader in Fortune 500 companies and an advisor to multinational organizations who seek to become more customer centric for more than 20 years. His passion and expertise have helped to improve the experiences of over half a billion customers and hundreds of thousands of employees around the globe. When he doesn’t work with clients somewhere on the planet, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.
CEO, Experience Catalysts
An accomplished senior customer experience, sales and marketing executive with diverse and exceptional leadership skills. Drives contribution to bottom line results through strategic planning and designing services to deliver consistent brand and value messaging. Innovative leader and expertise in customer engagement strategy, design, development, and execution. Extensive experience in design and implementation of sales, marketing and services solutions and applications including SAP. Known as an innovative and creative strategist, Diane has over 25 years of proven ability to identify opportunities in customer interactions. Her strengths include designing and launching services and solutions based on enterprise, customer and associate needs through various market channels. Diane has demonstrated competence in startups, mid-size and Fortune 100 companies. Outstanding reputation for partnering, mentoring, promoting collaboration, and resolving complex business issues. Diane is speaking at Customer Experience industry events and consulting with companies to support and educate them as they build or enhance their customer experience practices.
Chief Digital Officer, Worldwide Technology
Marlan operates as theChief Digital Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.
President, The Brave Advantage
Michelle Brigman is a transformational Client Experience leader focused on innovating strategies to drive revenue, mobilize cohesive teams, and influence the customer experience. Michelle has created profitable results in CX leadership positions for global iconic brands such as 7-ELEVEn, Citi, and Dell. She was named Top CX Professional 2021, 2017 IT Executive of the Year, 2017 CXPA Innovation Award Winner, and Judge in the 2020 North America Customer Centricity Awards. Currently, she is the Head of Customer Success of 7.ai, co-host of the Hard Won Wisdom podcast, Vice President of Women’s Leadership Network, and founder of Brave Balanced Women, where she helps Executive Women find balance through wellness practices, self-discovery, and a powerful tribe of advisors.
Head of Global Partnerships & Customer Engagement, MarketCulture Strategies Inc
With over 30 years of experience Sean is the head of Partnerships and Customer Engagement for MarketCulture. Sean has become a dynamic and outstanding keynote speaker. His style is uplifting and motivating with content that will help all businesses improve. Since joining MarketCulture, in October 2015, Sean has travelled the world USA, UK, Middle East, Asia and Australia and spoken to a wide range of audiences that included the AGSM and the Dubai Chamber of Commerce. His area of expertise is providing in-depth information on How to build a Customer-Centric Culture. Using MarketCulture's methodologies he is able to convey to the audience the importance of putting the customer at the centre of the organisation. Sean has met with many great leaders Amazon, Google, SAP, Konica Minolta, Adobe and able to relay stories of how their companies have benefited from becoming Customer-Centric. Sean also specialises in running 1/2 day, 1-day and 2-day workshops. He has facilitated workshops throughout the world to a wide range of participants including business leaders, senior managers and employees.
Managing Partner, Integria Consult
One of the leading CX strategy experts and advisors based in Russia, СXPA member, loyalty measurement and development coach, certified customer-centric corporate culture measurement and transformation specialist, MBA, Ph. D., keynote speaker and СХ blogger
CEO & Founder of Renascence
Aslan is a founder and head of advisory @ Renascence. He is an author of a Customer Experience framework, Customer Experience coach, speaker, choice architect & advocate of behavioural science. Helping brands bring clarity into processes, environments and decisions. Years of leading behavioural research in Geometry Global and Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, and other industries.
Partner, Kinetic Consulting Services
Customer experience strategist and business transformation advisor; Advisory Board member and international keynote speaker. Supporting executive teams of Fortune 500 companies and SME’s to design and drive significant customer experience programmes with impact. Craig has worked on customer centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. Craig is Customer Experience Director at Customer Experience Group and more recently held the position of Customer Experience and Brand at Emirates. He is based in Dubai and consults internationally.
Managing Partner, Hospitality Leadership Academy
Alec Dalton inspires exceptional experiences using service science. Leveraging over a decade of experience in the hospitality industry, Alec is a Co-Founder and Partner of the Hospitality Leadership Academy. The consultancy supports brand names and boutique businesses alike with service-oriented customer experience strategy and training. He proudly serves as an Advisory Board Member for HorizonCX, in addition to being a member of the Board of Directors for the Customer Institute. Alec's publications include co-authorship of the textbook Operations Management in the Hospitality Industry and the first two international best-sellers in the series Customer Experience.
Customer Experience Specialist
Highly experienced Customer Experience & Digital Transformation specialist. Change Management Expert with over 25 years of experience in Banking / Financial Services including successful establishment and running of Alternate Channels, Call Centers, Customer Service Units, Complaint Resolution Units & Quality setups for Citibank, Mashreq Bank & Abu Dhabi Islamic Bank. Global Customer Experience Judge and speaker on various platforms as an industry expert. Faran has led ADIB win ‘Best Bank in Customer Experience’ in UAE for last 7 consecutive years. An achievement of un-parallel proportions. Faran is also a talented and an Award winning photographer. His photographs have been exhibited in UAE, Thailand and Italy.
Director of Engineering, Toptal
A professional leader that brings his drive, energy, and passion to connect the best and brightest in technology with top organizations around the world in order to support companies' digital transformation. He has vast experience working for top companies in the world with a wide range of technology stacks. Gustavo has Implemented many SaaS cloud computing solutions for major airlines in the Americas and delivered a dozen of eCommerce solutions for top retailers’ companies in the United States. Last but not least, Gustavo has participated as Judge and Chair Judge in various international and prestigious events.
Chief Specialist | Digital Services, Thinkers Consultancy
A Digital Transformation Expert, with 16+ years of proven track record of excellence practices and awards. Sulaiman demonstrated competence in a wide range of best practices in Digital Transformation, Smart Cities, Citizen Experience, Organizational excellence, and Quality management in public and private sectors. Digital Maturity assessor, Digital Services/Channels assessor, Lead Auditor, ISO 9001:2015 Quality Management System - EFQM Excellence Assessor - Certified Train Of Trainer (TOT) - Lead Auditor, ISO 22301 Business Continuity system - Digital Transformation Strategist - Certified Creative Leadership & Innovation.