8th October 2026, Radisson Red, Dubai Silicon Oasis
We once again bring you a collection of the latest thought leadership in Customer Experience from around the World at the Customer Centricity World Series Conference.
With panel discussions, keynotes and networking opportunities. This half day session is the perfect appetiser for the Awards Gala Lunch!
Live Stream of the Conference & Awards Ceremony is available for those who cannot attend in person.
Conference
08:30 Registration & Networking
09:00 Official Opening & Welcome
09:15 Opening Keynote: AI is not the Point: Aslan Patov, CEO & Founder, Renascence Consulting
09:45 Panel: AI Strategy in Action: How Businesses Are Winning with AI
10:30 Coffee Break & Networking
11:00 Open Workshop: Designing Journeys with Codin Caragea, Founder, Experience Edge
11:30 Panel: Panel: Experience Management: How Digital Transformation affects your Customers and Employees
12:15 Presentation: Radhu Nair, Managing Director, QuestionPro
12:45 Networking & Refreshments in the Foyer
13:45 Gala Lunch
14:45 Awards Ceremony
16:00 End of Event
The Speakers
Radhu Nair
Managing Director, QuestionPro
Radhu Nair is the Managing Director for MENA at QuestionPro, with over a decade of experience designing and launching Voice of the Customer programs from the ground up.
She specializes in customer journey mapping, pinpointing the moments of truth that shape loyalty, and choosing the right metrics, from NPS to CSAT and CES, to measure what matters most.
Aslan Patov
Founder, Renascence Consulting
Aslan Patov founded Renascence on a single, unfashionable bet: that the gap between a good experience and a great one is not a process gap — it is a behavioral one. Most organizations optimize for what customers do. He designs for why they do it.
Over twenty years spanning consulting, technology, and large-scale transformation, he has advised banks, developers, hospitality groups, and government entities across the GCC — pairing rigorous CX strategy with the decision science that explains how people actually choose, trust, and stay.
Codin Caragea
Founder & CEO, Experience Edge
Senior transformation executive with 25+ years’ leadership across banking, financial services and regulated enterprises in the GCC and Europe. Proven in enterprise transformation, CX-led growth, digital and AI-enabled operating models, and large- scale capability building. A hands-on innovator working with CEOs to design and scale value-driven products and services. Expert in translating strategy into revenue growth, profitability, productivity and cost-to-serve improvement, with pricing and positioning grounded in execution. Trainer and advisor delivering practical, actionable frameworks.
Berdia Qamarauli
CEO & Founder, Centigen
Berdia Qamarauli is Founder and CEO of Artisio and Centigen AI, building the enterprise AI operating system. Creator of ADAPT, a governance framework for AI authority and accountability. His work focuses on a principle: authority without governance is exposure.
Carlo Pepe
Founder, Koshima AI
Carlo Pepe is an AI Business Consultant with a fervent passion for unlocking the business value of artificial intelligence. With a keen eye for emerging technologies. Formerly at Dell, Carlo has deep experience in both enterprise and consulting.
Gustavo Morales
CEO, SkillSource
Gustavo Morales is COO & Partner at SkillSource, where he helps companies build and scale high-performing technology and AI teams while supporting the adoption of AI across the enterprise. With more than 20 years of experience in technology, operations, talent, and client delivery, Gustavo has worked with global organizations across the U.S., Latin America, Europe, and Asia.
Marc Karschies
Managing Partner, KCA Consultants
Marc Karschies, Managing Partner at KCA Consultants, is considered one of the leading experts on Corporate & Service Strategy, Customer Experience (CX), and Service Quality Management in the MENA region. Marc’s cross-industry advisory includes Corporate Strategy, ITSM, Customer Service and Experience Strategy, Innovation Management, Integrated KPI & Measurement Systems, and Customer Contact Channel Experience.
Lina Yahya
Founder & CXO, The Change Cue
With extensive skills in the financial industry of aligning strategies, sales journeys, product developments, process and system enhancements to enhanced customer and employee experiences across all channels.
Linas skills include utilizing data from diverse financial channels, both internally and externally, to build and assist in improvement of organizational decision making capabilities, resulting in increased profitability, enhanced performance, and improved customer lifetime within organizations.
Sindhu Sreenath
Director Sales, Lucidya
Sindhu builds and scales revenue businesses in the Middle East and Africa for technology companies that want to win.
Today she leads MENA sales at Lucidya, AI-native customer experience & intelligence platform that is moving the category from listening to customers toward autonomously acting on what they say. Her focus is working with governments and enterprises that have plenty of customer data and not enough resolution.
Nicole Anderson
Founder & CEO, RedsandAI
Nicole Anderson is the Founder & CEO of Redsand AI, a company pioneering the next generation of agentic AI at the edge. Redsand deploys dedicated AI appliances inside enterprise environments — enabling real-time, sovereign AI agents without dependence on public cloud. With a career spanning HP, SAP, Sage, and Nokia across enterprise technology, venture investment, and founder-led businesses, Nicole now works from the UAE with enterprises, investors, and governments across the GCC to scale AI capability aligned to the region’s digital ambitions.
Nigel Owen
Strategic Communications Advisor
Nigel will be moderating all of our panel discussions throughout the event
Mark Hamill
CEO, ARCET Global
NOT A PART OF THE AWARDS BUT STILL WANT TO ATTEND?
General Attendee In Person Conference & Ceremony
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Event Pass to Conference & Awards Ceremony Gala Lunch
