Customer Centricity World Series

The Awards

The Customer Centricity World Series is the ultimate competition to crown the most Customer Centric Organisations around the world. Following on from our Regional Awards; the European Customer Centricity Awards and the North American Customer Centricity Awards Finalists and Winners from both programmes will battle it out with other Entrants from around the world to be crowned The Most Customer Centric Organisation in the world. Didn’t Enter the regional awards? Don’t worry you can still enter for free by visiting the Enter page.

The Awards are a 2 step process taking place entirely online. A short 2000 word written Entry based on your case study followed by a 15 minute video presentation. Both will be evaluated by world leading independent Judges. 

All the presentations are available to view on the Finals day on the 17th May 2022 with a Virtual Awards Ceremony taking place on the 18th May 2022. 

To Enter and learn more about the Entry Process:

The Conference

Not ready to enter the awards this year? Join the conference and receive FREE access to the finals area to see exactly what the awards are all about.

The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognisable brands from around the world. We have an exclusive panel discussion which you can take part in via the chatbox. Have your questions answered by the leading minds in Customer Experience. All shot professionally in HD.

Speakers to be announced shortly.

Laura Tengerdi

Marketing Director, Budapest Bank
Laura Tengerdi is Head of Marketing Communications and Customer Experience of Budapest Bank. She is a Certified Customer Experience Professional (CCXP). She has over 20 years of experience in brand marketing, and is a big believer of the thought ’Customer First’, that mindset she mastered during the many years she spent as a senior leader in Unilever. Later in GE Capital and Budapest Bank she expanded her belief with putting employees in the forefront too.

Marleen Van Wijk

Managing Director, NeCXus
With 17.5 years of international experience in customer experience, marketing and manager roles, Marleen van Wijk, CCXP, helps companies to build, improve and drive customer strategies. As managing director of NeCXus, a customer experience management consultancy and training firm, she currently helps companies to better connect to customers by using an integrated approach that is based on years of practical experience.

21 September 2020

Finals & Conference


ARCET Global was founded by members of the core team that has been together since 2014.

The team has vast experience in executing Awards programmes, delivering over 17 Awards across 7 different programmes throughout the Middle East, Europe and North America.

Through ARCET Global, the Team has been building on their reputation of creating, launching and producing leading Awards programmes and communities around the world.