Customer Centricity World Series

Conference

Over 150 case studies available to view from leading organisations from around the world

1-1 Networking

Partner and Sponsor Offers at their virtual booth

Key Notes

Live Q&A

Live Panel Discussion

The Speakers

Anastasia Vladychynska

Customer Experience Consultant, Vladychynska Customer Service
Anastasia Vladychynska is a Certified Customer Experience Consultant, founder of Vladychynska Consulting, MBA professor and a certified speaker in New York City. She helps top tier brands keep their customers through reinventing their employee and customer experience so that they can disrupt their industries. Anastasia has worked with McDonald's, MaxMara, KENZO, BNP Paribas bank, Jabil (Fortune 500) and others with her simple system to revolutionize their company’s customer and employee experience. Her methodology covers everything from strategy to culture to help them through their company Service Transformations. Anastasia’s customers generate an average of 20-30% more profit annually after implementing her methodology. Anastasia has been previously featured in Forbes, The Authority Magazine, TickerNEWS , AllBusiness, The Bryan Hartson Show, Lead, Sell, Grow.

Aslan Patov

CEO, Renascence
Aslan has founded Renascence in 2019. He is and advocate of behavioral science and the author of a Customer Experience framework, Customer Experience coach, speaker & choice architect. Helping brands bring clarity into processes, environments and decisions. Years of behavioral research in Geometry Global and Ogilvy in London and Dubai offices pushed him to re-think the way customers needs & experiences are approached. It became fundamental in establishing Renascence and successfully engaging with the region's leading brands like Emaar, Meraas, Dubai Properties, Chalhoub Group & others. He has depth in Real Estate, Financial Services, Retail, Hospitality, Free Zones and other industries.

Dan Baxter

Strategic Board Advisor, Equilibria
Dan’s expertise in leadership, organizational turnarounds and customer engagement comes from his decades of experience as a military officer, decorated fighter-pilot and business executive working in various high-risk, high consequence companies and environments around the world. Commander Dan Baxter is a retired military officer of over twenty-four in the US Navy culminating in his command of an F/A-18C Hornet squadron of over 220 men and women. He has over 3,200 flight hours, 720 aircraft carrier landings on nine different carriers and over forty combat missions in F-14A & F/A-18A-F aircraft.

For the past 9 years, he has worked as a business consulting executive within a broad spectrum of environments and industries such as Oil and Gas, Mining, Manufacturing and Healthcare. He has delivered leadership development and change management strategies for Fortune 500 clients such as Chevron, Exxon, and JP Morgan, across US, Canada, Australia and Asia, along with work for the U.S. Bureau of Medicine and Veterans Administration hospital systems. His roles encompass leadership for unifying all internal and external initiatives along with services design to deliver sustainable value creation for customers and business partners alike.

The Panelists

Bruno Guimaraes

Founder / CCO & CMO Amigos do CX / SoluCX
Bruno is the founder of local Brazilian CX community Amigos Do CX, leads the CXPA Brazil Regional Council. Passionate about people and CX. He believes on the collaborative learning and on the values of communities. His goal with the A.CX is to integrate people, exchange experiences and constantly look for new initiatives to support market development. In his spare time is a triathlete, has completed 5 Ironmans, 8 marathons and 2 ultra-marathons, crossing the Andes Mountains running. Father of Ana Carolina and Bento.

Gregorio Uglioni

Head Business Transformation, CX Goalkeeper
Gregorio Uglioni, Head Business Transformation, CX Goalkeeper Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.

His cross-industry engagement for the development of the customer experience discipline (e.g., with his podcast “the CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-sellers “Customer Experience 3” and “Customer Experience 4”) and his in-depth know-how allowed him to be recognized and awarded several time in Customer Experience Community.

Gregorio is heading the Business Transformation at the cantonal hospital of Winterthur.

Diane Magers

Founder and CEO, Experience Catalysts
Passionate experience transformation executive and change agent. Sherpa for new and developing experience-obsessed organizations. Thought leader and innovator for engaging associates, customers, and partners. Believes sustainable change requires embedding customer and experience capabilities into all parts of an organization.

Skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management, and value mapping to drive sustainable shifts in how organizations work to achieve results. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco, and Sodexho.

Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned an MS in Clinical Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP) and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score, CX Design, and Innovation LUMA certified.

Sowmya Murthy

Chief Customer Officer, Seven Lakes Technologies
As a Chief Customer Officer, Sowmya Murthy offers over 20 years’ experience in bringing mission critical B2B niche software brands to market. Her leadership delivers successful new market entry in mission critical environments such as defense manufacturing, financial services, government, telecommunications and energy sectors. She has a track record in catalyzing legacy vendors like Deltek, Unisys, and Seven Lakes into trusted innovation brands for some of the most highly regulated customers in the world. Sowmya is passionate about building maverick teams who feel safe to explore courageously, recover fast from mistakes and bring premium customer experiences through SaaS products. She currently is a key SaaS advisor to the CEO, and leads a cross functional team of customer, marketing and sales.

The Emcees

Marlan Hardie

Chief Digital Officer, Worldwide Technology
Marlan operates as theChief Digital Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.

Michelle Brigman

Sr. Director, Medallia
Michelle Brigman is a transformational Client Experience leader focused on innovating strategies to drive revenue, mobilize cohesive teams, and influence the customer experience. Michelle has created profitable results in CX leadership positions for global iconic brands such as 7-ELEVEn, Citi, and Dell. She was named Top CX Professional 2021, 2017 IT Executive of the Year, 2017 CXPA Innovation Award Winner, and Judge in the 2020 North America Customer Centricity Awards. Currently, she is the Sr. Director of Strategic Alliances for the #1 Experience Management platform Medallia, co-host of the Hard Won Wisdom podcast, Vice President of Women’s Leadership Network, and founder of Brave Balanced Women, where she helps Executive Women find balance through wellness practices, self-discovery, and a powerful tribe of advisors.

Agenda

(Times in GMT+1)

Purchase Your tickets

What you Receive

  • Access to the Virtual Auditorium with talks from CX thought leaders
  • Ask your Questions LIVE to the Speakers
  • Access to the panel discussion and opportunity to have your questions answered
  • Access to the Virtual Awards Finals with your chance to watch over 150 CX Case Studies
  • Network with like-minded CX practitioners in our virtual event networking platform
  • Access to the Virtual Awards Ceremony to see who is crowned Winners

Online Conference Pass

Enterprise Pass

Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.