Entry Registrations have now closed.
The 2021 Finalists will be announced on the 18th February
Reasons to Enter
Recognition
Share your story and gain recognition for all your hard work.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Virtually meet other customer centric organisations and CX leaders.
Case Studies
Gain exclusive access and choose from over 150 CX case studies to attend, delivered by the finalists throughout the Finals.
The Categories
Categories
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Complaint Handling
- Best Measurement in Customer Experience
- Contact Centre
- Digital Strategy/Transformation
- Employee Experience
- Best User Experience (UX)
- Customer Experience Team
- Customer Experience Professional – Judges Nomination
- Crisis Strategy and Management
- Customer Success
- Customer Centricity in B2B
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
The Awards Journey
Choose up to 3 categories and complete your entry form
submit your written entries
Await your shortlisting confirmation
Secure your finalist place by purchasing your attendee passes
Prepare your finalist presentation and Q&A videos
Submit your videos
Attend the virtual finals and learn from other competitors
Enjoy the ceremony and celebrate with your team
receive your benchmark feedback report
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 19th May 2021.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.
If you scored over 70% in your regional entry and your category is available in this programme, you have the option to be automatically confirmed as a finalist for the world series.
Absolutely, just fill out the entry registration form and one of our team will be in touch shortly with your entry forms
Do I have to pay to Enter – No there is no fee to Enter the Awards. However, if you would like to send delegates to the event once you have been shortlisted, which is a minimum investment of $1000. This includes your virtual event passes, trophies, assessment process and feedback report.