Customer Centricity World Series

ENTER UP TO 3 CATEGORIES FOR FREE

Minimum Investment Fee Applies for Shortlisted Finalists

Finalists Announced: 17 November 2023
Technology Show: 07 May 2024
Conference and CX Awards Ceremony (Hybrid): 08 May 2024

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 17 November

if you are shortlisted secure your finals place and ceremony seats within 30 days

prepare your finalist presentation

enjoy the Hybrid ceremony and celebrate with your team

Receive your feedback report

Reasons to Enter

Recognition

Attend sessions with Thought Leaders and discover how other competing best in class companies are elevating their customer centricity.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Meet business leaders from some of the world's most customer centric companies.

Fun

An engaging conference and awards will include a fantastic gala dinner in Dubai.

The Categories

Choose from 19 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly

(Every Entry gives you Entry into your regional Customer Experience award AND the Customer Centricity World Series)

The Customer-Centric Culture category recognizes organizations that have created a culture that puts the customer at the center of everything they do. The judges will be looking for entries that demonstrate a clear commitment to customer service, a well-defined customer-centric culture, and measurable results. Key factors that judges will consider include:

  • The degree to which the organization has embedded customer-centric values into its culture.
  • The effectiveness of the organization’s customer service training and development programs.
  • The measurable impact of the customer-centric culture on customer satisfaction, loyalty, and retention.
  • The degree to which the customer voice is incorporated into decision-making processes.
  • The sustainability and scalability of the customer-centric culture.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of initiatives, programs, or policies that have been implemented to support a customer-centric culture can also be helpful.

 

The Business Change or Transformation category recognizes organizations that have successfully implemented a significant change or transformation program that has had a positive impact on the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined change or transformation program, and measurable results. Key factors that judges will consider include:

  • The scope and impact of the change or transformation program on the organization and its customers.
  • The degree of innovation and creativity demonstrated in the program.
  • The effectiveness of the program in addressing customer needs and enhancing the customer experience.
  • The measurable impact of the program on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the program.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the change or transformation program and its impact on the customer experience can also be helpful.

The Complaint Handling category recognizes organizations that have implemented effective processes for handling customer complaints and turning them into positive experiences. The judges will be looking for entries that demonstrate a clear understanding of customer complaints, a well-defined complaint handling process, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the complaint handling process in resolving customer complaints.
  • The degree to which the complaint handling process has been streamlined and made easy for customers.
  • The degree of empathy and understanding demonstrated by the organization when handling complaints.
  • The measurable impact of the complaint handling process on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the complaint handling process.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of complaints that have been handled effectively and turned into positive experiences can also be helpful.

The Contact Centre category recognizes organizations that have implemented effective contact centre operations that enhance the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined contact centre process, and measurable results. Key factors that judges will consider include:

The effectiveness of the contact centre in addressing customer needs and improving the customer experience.

  • The degree of innovation and creativity demonstrated in the contact centre operations.
  • The quality of customer service provided by the contact centre.
  • The measurable impact of the contact centre on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the contact centre operations.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of contact centre operations and their impact on the customer experience can also be helpful.

The Employee Experience Strategy category recognizes organizations that have implemented effective strategies to enhance the employee experience. The judges will be looking for entries that demonstrate a clear understanding of employee needs, a well-defined employee experience strategy, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the employee experience strategy in addressing employee needs and enhancing the employee experience.
  • The degree of innovation and creativity demonstrated in the strategy.
  • The impact of the strategy on employee satisfaction, engagement, and retention.
  • The degree to which the strategy has been integrated into the organization’s culture and values.
  • The sustainability and scalability of the strategy.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the employee experience strategy and its impact on the organization and its employees can also be helpful.

The Employee Experience Solution of the Year category recognizes organizations that have developed innovative solutions to enhance the employee experience. The judges will be looking for entries that demonstrate a clear understanding of employee needs, a well-defined solution, and measurable results. Key factors that judges will consider include:

  • The degree of innovation and creativity demonstrated in the solution.
  • The effectiveness of the solution in addressing employee needs and enhancing the employee experience.
  • The impact of the solution on employee satisfaction, engagement, and retention.
  • The degree to which the solution has been integrated into the organization’s culture and values.
  • The sustainability and scalability of the solution.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the solution and its impact on the organization and its employees can also be helpful.

The Customer Experience Team category recognizes organizations that have dedicated teams responsible for delivering exceptional customer experiences. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-organized and effective customer experience team, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the customer experience team in addressing customer needs and enhancing the customer experience.
  • The degree of innovation and creativity demonstrated by the team.
  • The quality of customer service provided by the team.
  • The measurable impact of the team on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the team.

To create a strong entry for this category  it’s important to provide detailed information on each of these factors. Specific examples of the customer experience team and its impact on the organization and its customers can also be helpful.

The Customer Success category recognizes organizations that have effectively supported and enabled their customers to achieve their desired outcomes. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-designed customer success program, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the customer success program in addressing customer needs and enabling them to achieve their desired outcomes.
  • The degree of innovation and creativity demonstrated in the customer success program.
  • The quality of support and resources provided to customers.
  • The measurable impact of the customer success program on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the customer success program.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the customer success program and its impact on the organization and its customers can also be helpful.

The Experience Design category recognizes organizations that have effectively designed and delivered exceptional customer experiences across multiple touchpoints and channels. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-designed and consistent experience across touchpoints, and measurable results. Key factors that judges will consider include:

  • The degree of innovation and creativity demonstrated in the experience design.
  • The effectiveness of the experience design in addressing customer needs and enhancing the overall customer experience.
  • The quality of the experience across touchpoints and channels.
  • The measurable impact of the experience design on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the experience design.

category, it’s important to provide detailed information on each of these factors. Specific examples of the experience design and its impact on the organization and its customers can also be helpful.

The CX Solution of the Year category recognizes innovative and effective solutions that have positively impacted the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-designed and executed solution, and measurable results. Key factors that judges will consider include:

  • The degree of innovation and creativity demonstrated in the solution.
  • The effectiveness of the solution in addressing customer needs and enhancing the overall customer experience.
  • The quality of the solution across touchpoints and channels.
  • The measurable impact of the solution on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the solution.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the solution and its impact on the organization and its customers can also be helpful.

The Best Customer Experience Strategy category recognizes organizations that have developed a comprehensive plan to enhance the overall experience of their customers. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined strategy to address those needs, and effective implementation of the strategy. Key factors that judges will consider include:

  • How well the organization has identified and understood the needs and expectations of its customers.
  • The effectiveness of the strategy in addressing these needs and improving the overall customer experience.
  • The degree of innovation and creativity demonstrated in the strategy.
  • The measurable impact of the strategy on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the strategy.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of initiatives, programs, or policies that have been implemented as part of the strategy can also be helpful.

The Customer Insight & Feedback VOC category recognizes organizations that have developed effective processes for gathering and analyzing customer feedback, and have used that feedback to improve the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined customer feedback process, and measurable results. Key factors that judges will consider include:

  • The range and quality of feedback channels used by the organization.
  • The effectiveness of the organization’s feedback analysis and reporting processes.
  • The degree to which customer feedback is used to inform decision-making processes.
  • The measurable impact of customer feedback on the customer experience.
  • The sustainability and scalability of the customer feedback process.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of customer feedback and how it has been used to improve the customer experience can also be helpful.

The Best Measurement in Customer Experience category recognizes organizations that have developed effective ways of measuring and analyzing the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined measurement process, and measurable results. Key factors that judges will consider include:

  • The range and quality of metrics used to measure the customer experience.
  • The effectiveness of the measurement and analysis process.
  • The degree to which customer feedback is used to inform decision-making processes.
  • The measurable impact of the measurement process on the customer experience.
  • The sustainability and scalability of the measurement process.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of metrics used and their impact on the customer experience can also be helpful.

The Digital Strategy/Transformation category recognizes organizations that have successfully implemented digital strategies or transformation programs that have enhanced the customer experience. The judges will be looking for entries that demonstrate a clear understanding of customer needs, a well-defined digital strategy/transformation program, and measurable results. Key factors that judges will consider include:

  • The scope and impact of the digital strategy/transformation program on the organization and its customers.
  • The degree of innovation and creativity demonstrated in the program.
  • The effectiveness of the program in addressing customer needs and enhancing the customer experience.
  • The measurable impact of the program on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the program.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the digital strategy/transformation program and its impact on the customer experience can also be helpful.

The Employee Wellbeing category recognizes organizations that have implemented effective programs to promote employee health, wellness, and work-life balance. The judges will be looking for entries that demonstrate a clear understanding of employee needs, a well-defined employee wellbeing program, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the employee wellbeing program in promoting employee health, wellness, and work-life balance.
  • The degree of innovation and creativity demonstrated in the program.
  • The impact of the program on employee satisfaction, engagement, and retention.
  • The degree to which the program has been integrated into the organization’s culture and values.
  • The sustainability and scalability of the program.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the employee wellbeing program and its impact on the organization and its employees can also be helpful.

The Best User Experience (UX) category recognizes organizations that have developed digital products or services with exceptional user experiences. The judges will be looking for entries that demonstrate a clear understanding of user needs, a well-designed and intuitive user experience, and measurable results. Key factors that judges will consider include:

  • The degree of innovation and creativity demonstrated in the user experience.
  • The effectiveness of the user experience in addressing user needs and enhancing the overall customer experience.
  • The impact of the user experience on customer satisfaction, loyalty, and retention.
  • The degree to which the user experience has been integrated into the organization’s digital strategy.
  • The sustainability and scalability of the user experience.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the digital product or service and its impact on the customer experience can also be helpful.

The Crisis Strategy and Management category recognizes organizations that have effectively managed a crisis or unexpected event that had an impact on the customer experience. The judges will be looking for entries that demonstrate a clear understanding of the crisis, a well-planned and executed response, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the crisis management plan and response in addressing the crisis and minimizing its impact on the customer experience.
  • The degree of innovation and creativity demonstrated in the crisis management plan and response.
  • The quality of communication and transparency provided to customers during the crisis.
  • The measurable impact of the crisis management plan and response on customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the crisis management plan and response.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the crisis and the organization’s response, as well as its impact on the customer experience, can also be helpful.

The Customer Centricity in B2B category recognizes organizations that have effectively implemented customer-centric strategies and practices in their business-to-business (B2B) operations. The judges will be looking for entries that demonstrate a clear understanding of B2B customer needs, a well-designed customer-centric strategy, and measurable results. Key factors that judges will consider include:

  • The effectiveness of the customer-centric strategy in addressing B2B customer needs and enhancing the overall customer experience.
  • The degree of innovation and creativity demonstrated in the customer-centric strategy.
  • The quality of communication and collaboration with B2B customers.
  • The measurable impact of the customer-centric strategy on B2B customer satisfaction, loyalty, and retention.
  • The sustainability and scalability of the customer-centric strategy.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the customer-centric strategy and its impact on the organization and its B2B customers can also be helpful.

The CX Agency of the Year category recognizes agencies that have demonstrated exceptional expertise and capabilities in designing and delivering exceptional customer experiences for their clients. The judges will be looking for entries that demonstrate a clear understanding of client needs, a well-designed and executed strategy, and measurable results. Key factors that judges will consider include:

  • The degree of innovation and creativity demonstrated in the agency’s approach to CX.
  • The effectiveness of the agency’s strategy in addressing client needs and enhancing the overall customer experience for their clients’ customers.
  • The quality of the agency’s execution across touchpoints and channels.
  • The measurable impact of the agency’s work on client satisfaction, loyalty, and retention.
  • The sustainability and scalability of the agency’s approach to CX.

To create a strong entry for this category, it’s important to provide detailed information on each of these factors. Specific examples of the agency’s work and its impact on its clients and their customers can also be helpful.

Enter

Note: If you are entering on behalf of a Client, please ensure to put your details below, and not your Client’s details.

What are the Costs?

Entry is free for up to 3 categories.
Minimum Investment Fee Applies for Shortlisted Finalists

Virtual Finalist Pass

  • Virtual Event Passes Conference
    * Networking
    * Access to over 100 CX Case Studies
  • Watch Party Passes to the Physical Ceremony Watch Party
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy + Shipping (should you win)

In Person Finalist Pass

  • 2, 5 or 10 Event Passes to the Technology Show 7th May 2024
    * Vendor Presentations
    * 1-1 Vendor Meetings
    * Networking
  • 2, 5 or 10 Event Passes Conference 8th May 2024
    * Physical Conference
    * Networking
    * Access to over 100 CX Case Studies
    * Breakfast, Coffee Breaks and Buffet Lunch
  • 2, 5 or 10 Event Passes Gala Ceremony 8th May 2024
    * Awards Gala Ceremony
    * 3 Course Dinner
    * Unlimited Beverages
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy (should you win)
Virtual Finalist Pass

Access link to watch the Virtual Ceremony

In Person Finalist Pass

2 Attendees to the Physical Conference and Gala Dinner

In Person Finalist Pass for 5

5 Attendees to the Physical Conference & Gala Dinner

In Person Finalist Table For 10

VIP Table for 10 at the Physical Conference & Gala Dinner

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 8th May 2024.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.

All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.

If you scored over 70% in your regional entry and your category is available in this programme, you have the option to be automatically confirmed as a finalist for the world series.

Absolutely, just fill out the entry registration form and one of our team will be in touch shortly with your entry forms

Thank you for your registration!
We will be in touch with you via email shortly.