Scoring of Entries
The purpose of the ARCET Global scoring model and criteria is to ensure that business stories, teams and leaders are scored accurately, effectively and independently. Giving both entrants and judges confidence that the winners are deserving.
Our scoring model, which has been constantly updated based on both Judge and Entrant feedback, is endorsed by the University of Westminster and has been certified by Customer Institute. Giving you confidence that all entries will be evaluated in a vigorous and thorough manner.
The University of Westminster is founded on the principle of supporting entrepreneurs and entrepreneurial endeavours, which echoes ARCET Global’s commitment to improve businesses around the world.
Customer Institutes mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity. A goal that exemplifies our commitment to furthering the practice of Customer Experience.
We are delighted to collaborate with both the University of Westminster and Customer Institute.

Each criteria scored 1-10 (10 being the highest score)
After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.
Scores are aggregated and given a percentage.
Finalists who score within 3% of the highest marks of that category will be winners.



Judging Panel
Meet the judges who will be bringing their industry knowledge and category specific skillsets to assess the entrants. Each judge has been invited to take part in the world series after their exemplary performance at the regional awards. To ensure impartiality and all judges sign a confidentiality agreement. Judges are selected based on their business experience and qualifications. Each panel has a cross section of experts to ensure the evaluation is thorough.
Interested in becoming a judge? Apply to judge, your profile could be on display below.

Graham Shapiro

Alexander de Groot

Ankesh Agarwal

Barry O'Shea

Betül Yılmaz

Bob Azman

Claire Boscq

Dana Hyatt

Elena Coronado

Erin Wallace

Gregorio Uglioni

Howard Lax

Imad Hazeem

Jacek Wieczorkowski

James Scutt

Jerry Angrave

Katherine Buttler

Kristin Flaherty

Lama AlShanti

Lawrence Levinson

Mary Drumond

Michael Brandt

Natalia Denisova

Olga Guseva

Pavol Mikolaj

Phil Wright

Rick Denton

Dr Russell Gillespie

Santhakumaran Atmalingam

Stefan Osthaus

Tom DeWitt

Alec Dalton

Ana Brant

Azlan Raj

Benson Mukandiwa

Brian Dennis

Charlotte Barnett

Clive Hilton

David Savage

Elly Domene

Faran Niaz

Gustavo Morales

Ian Stokol

Ivan Kovačić

Jacque Lim

Jan Uriga

Joost Vossen

Dr Kevin Schaller

Krisztina Kanizsai, CCXP

Lara Khouri

Margaret Millett

Mary McDonagh

Michael Hinshaw

Nicolette Wuring

Patricia Descamps

Peter Kmoško

Philip Joseph

Rodrigo Edwards

Ruud Verduin

Seyada Alkilani

Sue Duris

Vimal Vyas

Alessandro Donetti

Andrea Hanyecz

Balakrishna Murthy

Beppe De Vincenti

Bruno Guimarães

Dr Chris L Brown

Craig Lee

Dennis Wakabayashi

Dr Emmanuel Manyonganise

Francisco Zapata

Hank Brigman

Imad Eddine Oubiri

Ivaylo Yorgov

James Duthie

Jana Klekar

Karin Nemcekova

Dr. Khaleel Ahmed G.K

Kuldeep Chouhan

Laurence Leach

Markus Ahola

Mary Poppen

Murat Serim

Noha Afifi

Paulo Azevedo

Pether Jonsson

Ragna Ghoreishi, CCXP

Rosaria Cirillo Louwman

Sanjeev Shelar

Stefan Kolle

Tim Kist
