Scoring of Entries
The purpose of the ARCET Global scoring model and criteria is to ensure that business stories, teams and leaders are scored accurately, effectively and independently. Giving both entrants and judges confidence that the winners are deserving.
Our scoring model, which has been constantly updated based on both Judge and Entrant feedback, is endorsed by the University of Westminster and has been certified by Customer Institute. Giving you confidence that all entries will be evaluated in a vigorous and thorough manner.
The University of Westminster is founded on the principle of supporting entrepreneurs and entrepreneurial endeavours, which echoes ARCET Global’s commitment to improve businesses around the world.
Customer Institutes mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity. A goal that exemplifies our commitment to furthering the practice of Customer Experience.
We are delighted to collaborate with both the University of Westminster and Customer Institute.

Each criteria scored 1-10 (10 being the highest score)
After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.
Scores are aggregated and given a percentage.
Finalists who score within 3% of the highest marks of that category will be winners.



Judging Panel
Meet the judges who will be bringing their industry knowledge and category specific skillsets to assess the entrants. Each judge has been invited to take part in the world series after their exemplary performance at the regional awards. To ensure impartiality and all judges sign a confidentiality agreement. Judges are selected based on their business experience and qualifications. Each panel has a cross section of experts to ensure the evaluation is thorough.
Interested in becoming a judge? Apply to judge, your profile could be on display below.

Professor Graham Shapiro

Alexander de Groot

Bernhard Rathmayr

David Savage

Elly Domene

Giuseppe De Vincenti

Ivaylo Yorgov

Jamie Thorpe

Jannecke Drangert-Hveding

Judit Kertesz

Laurence Leach

Dr. Maxie Schmidt

Natalia Denisova

Noha Afifi

Pavla Neduchalova

Peter Kmoško

Dr Russell Gillespie

Sanjeev Shelar

Stefan Osthaus

Adrian Lipolit

Anna Boytsova

Clive Hilton

Elena Coronado

Erich Rickens

Gregorio Uglioni

Jacek Wieczorkowski

Jan Uriga

Jerry Angrave

Karin Nemcekova

Markus Ahola

Mikkel Korntved

Nick Lygo-Baker

Olga Guseva

Pavol Mikolaj

Pether Jonsson

Ruud Verduin

Shirley Palmer

Sue Duris

Alessandro Donetti

Barry O'Shea

Charlie Boyle

Ellen Clark

Gabriela Ciupitu

Ivan Kovačić

James Scutt

Jana Klekar

Jonathan Hawkins

Krisztina Kanizsai, CCXP

Mary McDonagh

Miles Thomas

Nicolette Wuring

Olivier Mourrieras

Paulo Azevedo

Rosaria Cirillo Louwman

Samantha Richardson

Stefan Kolle

Alec Dalton

Brian Dennis

Christian Chiari Manni

Dennis Wakabayashi

Gustavo Morales

Janelle Mansfield

Jerry Campbell

Katherine Buttler

Latha Thamma Reddi

Margaret Millett

Michael Hinshaw

Phil Wright

Rick Denton

Shashidhar Reddy Keshireddy

Tim Kist

Valerie Peck

Bhargav Reddy Piduru

Carl Riley

Dan Baxter

Diane Magers

Hank Brigman

Jeff Lojko

Jimmy Ball

Dr Kevin Schaller

Lawrence Levinson

Mary Drumond

Mike Kendall

Prakash Somasundaram

Roxie Strohmenger

Shivani Patel

Tom DeWitt

Bob Azman

Dr Chris L Brown

Dana Hyatt

Erin Wallace

Howard Lax

Jeff Sheehan

Judy Bloch

Kristin Flaherty

Margaret-Anne Heyland

Mary Poppen

Patricia Descamps

Rathnakumar Udayakumar

Sharda Kumari

Susie Tobin

Traci Konzer

Ankesh Agarwal

Balakrishna Murthy

Craig Lee

Dr Emmanuel Manyonganise

Hamdi Amawi

Imad Hazeem

Kuldeep Chouhan

Leilani Sumague

Natalia Jaramillo

Paul Burgess

Seyada Alkilani

Ahmad Emara

Cedric Betis

Dim Raketa

Faran Niaz

Ian Hunt

James Duthie

Lama AlShanti

Margaret Flanagan

Nisrine Boufrem

Ramadan Alabdi

Shadi Swairki

Benson Mukandiwa

Claire Boscq

Eman Murad

Glen Stollery

Imad Eddine Oubiri

Dr. Khaleel Ahmed G.K

Lara Khouri

Murat Serim

Osama Redaian

Saif Sultan Al Abri

Suleiman Aldabbas

Bruno Andrade

Daniela Fantinati

Matias Gadda Thompson

Bruno Guimarães

Enrique Saenz

Mayla Takahashi

Celso Tonet

Francisco Zapata

Rodrigo Edwards

Ali Malik

Ian Stokol

Philip Joseph

Yane Tan

Dr. Anil Pillai

Jacque Lim

Santhakumaran Atmalingam

Brendan Tremble

John Brunkard
