Customer Centricity World Series

MarketCulture Discovery Session

MarketCulture Discovery Session
1:00 - 2:00 PM CET

Join fellow CX colleagues from across the globe and learn about the 8 disciplines of building a Customer-Centric Culture. Discover how each discipline has a direct link to business Performance.

You will have the opportunity to complete the Market Responsiveness Index (MRI) Pulse prior to the workshop. The results of the MRI Pulse will be used in the workshop to create tangible outcomes and engagement.

The MRI is an assessment tool that measures the customer-centric culture of a company and has been used by over 500 companies.

Understand HOW building a customer culture can help you and your business retain customers and drive profitable growth.

The Speaker

Sean Crichton-Browne

Head of Global Partnerships & Customer Engagement, MarketCulture
Sean Crichton-Browne for the past 5 years has been helping companies strengthen their customer-centric culture across the world. He has wide business experience in how companies develop a focus around customers that helps them to grow and prosper. Sean's role at MarketCulture is customer and partner engagement. His expertise has come from being on the front line with a deep knowledge and experience in sales and sales management. Prior to joining MarketCulture, Sean owned and managed his own solutions company for more than 25 years in Sydney. Sean works with MarketCulture clients and accredited partners to identify their needs and what solutions are relevant to satisfying those needs. Sean also has an expertise in speaking and workshop facilitation.