Customer Centricity World Series

US Watch Party

Sponsored by

Can’t make the trip all the way to Dubai? Join evolv Consulting to celebrate the Customer Centricity & AI World Series Awards Ceremony with a watch party breakfast! 

CX content, networking opportunities and a live screening of the awards ceremony LIVE in Dubai on the big screen.

evolv Consulting, 15950 Dallas Pkwy #700, Dallas, TX 75248, United States
08:30 - 12:00


08:30 – 09:00 – Networking & Coffee
09:00 – 10:00 – Panel Discussion: Why CX leaders should be data-obsessed
10:00 – 12:00 – Customer Centricity & AI World Series Gala Ceremony LIVE FROM DUBAI

Panel Discussion

Why CX leaders should be data-obsessed

Importance of data quality

360 Customer View

Use-cases for employee empowerment, next best action & omnichannel consistency


Michelle Brigman

President, The Brave Advantage
Michelle is a 20+ year executive with an expertise in designing award-winning customer experience programs for Fortune 500 companies and iconic brands. She knows what makes customers and employees loyal and delighted. What she discovered through her work is that high-achieving executive women rarely know how to make themselves happy. They are tired of conforming to cultural norms, having to conceal their true identities, and sacrificing their relationships for career success. Michelle helps them to find purpose and happiness beyond their titles and full bank accounts and to create a more authentic experience of life - where they can be who they truly are .

Panel Host

Margaret-Anne Heyland, CUA

Senior Consultant, evolv Consulting
Margaret-Anne is a Consultant of evolv Consulting and has over 2 decade in the Financial Services Industry. As a passionate CX Leader, she spent 20 + years at USAA and helped evolve and build award-winning experiences for Investments, Retirement and Financial Health. In previous roles she was the CX Officer at American National Bank of TX and Head of Participant Experience at MassMutual. Her passion is understanding needs and expectations of customers and looking for opportunities to improve their experiences by incorporating technology, empathy and understanding emotion at every customer touchpoint.


Susan Devitt, Phd

Senior Software Engineer, Snowflake
As a Senior Solution Engineer - Solutions Innovation Team at Snowflake, Susan leverages her expertise in AI, machine learning, and data visualization to deliver solutions to customers and partners across various industries. She has been with Snowflake for over two years, and in her current role, she collaborates with developers, customers, and partners to bring industry solutions to market using the Snowflake Data Cloud platform with a focus on AI/ML.

Shikhar Singh

Head of Solutions,
Shikhar Singh has a diverse work experience, beginning in 2013. Shikhar started as an IROM Teaching Assistant at the McCombs School of Business, then became a Tax Technology Development Intern at Duff & Phelps. From 2014 to 2020, they held the roles of Solutions Architect and Technical Architect at Sense Corp. Shikhar then moved to Moveworks, where they held the roles of Head of Solutions Architecture and Solutions Architect. Shikhar currently works at as a Solutions Engineer. Shikhar Singh attended The University of Texas at Austin from 2009 to 2014 and obtained a Bachelor of Business Administration (BBA) degree with a major in Management Information Systems.

Savitri Jones, CCXP

Strategic Partnership Manager, CSG
Accomplished, customer-centric Executive with extensive experience in improving CX beacon metrics, driving tech stack enhancement and platform adoption, and advancing key corporate objectives through strategic partnerships. Proven success at building user-centric teams that identify consumer needs/demands, derive actionable insights from data, and implement robust strategies for process improvements. Adept at integrating consumer feedback into organizational decision-making and promoting human-centered design and solutioning.

Jonathan Gard

Director of Cloud Data, evolv Consulting
Jonathan has 15+ years’ experience executing large-scale analytics and technology modernization initiatives. Business-oriented and value-driven leader focused on building high performance teams and maximizing the impact of technology investments. Hands on expertise in conceptualizing, planning, and executing cloud-data migrations, AI/ML workloads, business process automation, and integrated application frameworks. Strong executive presence, dynamic and engaging communicator, human-centric leader.