Navigating the ChatGPT Era
Practical Shifts in Customer Experience
In this session we will be looking at how AI is transforming the Customer Experience landscape with our partners Cognigy, who placed number 1 in this years Gartner Magic Quadrant for Conversational AI Platforms.
Emcee, Customer Centricity World Series
Marlan operates as the Chief Digital Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.
VP Marketing, Cognigy
With a career spanning 30 years, Alan has held a variety of sales, marketing and leadership roles, both in start-up and large enterprise software companies. Before joining Cognigy, he led global market development at LivePerson where, during his six-year tenure, revenues doubled from $223m to $470m. As Cognigy’s VP Marketing, Alan’s focus is on leading and inspiring his high-performance global team to deliver programmes across branding, product marketing, demand generation, events and social media. Alan is also responsible for leading market expansion in high growth regions such as the USA and the UK, and building a global community of Cognigy advocates, including customers, industry experts, partners and prospects.
CEO, ARCET Global
Mark is the CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. His entire career has been centred on Customer Experience from being product manager of the TICSI standard to becoming a successful serial entrepreneur.