Customer Centricity World Series

CX Community Event Series

Feb
25
EMEA
8:00 - 9:00 CET
General Networking Session

Facilitators

Daniel Ord

Founder, Omnitouch Intl.
After founding his company OmniTouch International, Daniel has spent the last 19 years facilitating workshops with Clients around the world to help & inspire people to deliver better Customer experiences. Because he has mastery in the Contact Centre discipline, the Customer Service discipline and the Customer Experience discipline, he is able to help people at all levels develop their own understanding and expertise.

Richard Kennedy

COO, ARCET Global
Richard is the COO and Co Founder of ARCET Global. An event professional with a decades worth experience in both Europe and the Middle East. He has been involved with events such as Formula 1, YPO Summit and a number of corporate AGM's before forming ARCET Global.

Mark Hamill

CEO, ARCET Global
Mark is a Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is now on building more engaging Awards and Events concepts along with assisting clients on the next stage of their journey to excellence.

Agenda

Feb
26
North America
8:30-9:30 CT
General Networking Session

Facilitators

Marlan Hardie

People Engagement Officer, WWT
Marlan operates as the People Engagement Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.

Richard Kennedy

COO, ARCET Global
Richard is the COO and Co Founder of ARCET Global. An event professional with a decades worth experience in both Europe and the Middle East. He has been involved with events such as Formula 1, YPO Summit and a number of corporate AGM's before forming ARCET Global.

Mark Hamill

CEO, ARCET Global
Mark is a Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is now on building more engaging Awards and Events concepts along with assisting clients on the next stage of their journey to excellence.

Agenda

Registration