Customer Centricity World Series

Customer Centricity World Series 2024 Information Session and Q&A

Come and hear the important and exciting changes for 2024 including the Hybrid event, scoring model and entry requirements

8:00am UK time
2:30pm UK time

The Speakers

Mark Hamill

Co-Founder and CEO of ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.

Richard Kennedy

Co-Founder and COO of ARCET Global
Richard is the COO of ARCET Global. Over 10 years in the event industry he has been involved in some of the world's most prestigious events such as Formula 1, Lukoil Global Summit and YPO Summits. With a wealth of experience in Marketing, Communications & Project Management he has delivered projects for Government bodies in the Middle East and Corporate clients around the world. His role within ARCET Global saw a successful pivot from traditional in person to Virtual events through the Covid19 Pandemic, successfully delivering programs around the Globe.