Congratulations to all this year's Winners OVERALL WINNER Customer-Centric Culture Business Change or Transformation Complaint Handling Contact Centre Employee Experience Crisis Strategy and Management Customer Centricity in B2B CX Agency of the Year Citizen Experience Best Customer Experience Strategy Customer Insight & Feedback VOC Best Measurement in Customer Experience Digital Strategy/Transformation Customer Experience Team Customer Success Experience Design CX Solution of the Year CX Professional of the Year Daniela FantinatiViracopos International Airport – Campinas Brazil