Congratulations to all this year's Winners

OVERALL WINNER

Customer-Centric Culture

Business Change or Transformation

Complaint Handling

Contact Centre

Employee Experience

Customer Experience Team

Customer Success

Experience Design

CX Professional of the Year

Hussein M. Dajani
Deloitte Digital

Clare Muscutt
Women in CX (TM)

Best Customer Experience Strategy

Customer Insight & Feedback VOC

Best Measurement in Customer Experience

Digital Strategy/Transformation

Best User Experience (UX)

Crisis Strategy and Management

Customer Centricity in B2B

CX Agency of the Year