Enter Now at Customer Centricity World Series CX Awards Customer Experience Awards
Customer Centricity World Series CX Awards Customer Experience Awards
The World's Leading Customer Experience Awards Now in Their 7th Year
Join 300 senior CX leaders from 40+ countries competing for recognition at the Customer Centricity World Series in Dubai on 8th October 2026
What does winning actually do for your organisation?
External Credibility
Use winner status in pitches, tenders, and PR. A globally recognised third-party validation your competitors don't have.
Increase Morale
Celebrate your team's work on a global stage. Winners consistently report higher staff engagement after the ceremony.
Network
Meet business leaders from some of the world's most customer centric companies.
Benchmarking
Every entrant receives a detailed feedback report from the judges, an honest assessment of where you stand against global best practice.
Choose Your Package
Choose Your Package. One Category Entry and Attendance included in Every Package.
Which Package is right for me?
Most Companies bring 5 people. If you are a large company or entering multiple categories then consider bringing your whole team and purchasing a table.
Finalist VIP Table Package
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Front row table, Logo on Table and Table plan, 10 Tickets to the Conference & Awards Ceremony, 1 Entry
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If you win you will receive: Trophy, Digital Winners Pack, Photo on Stage
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Benchmark Feedback Report
Finalist Table Package
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10 Tickets to the Conference & Awards Ceremony, 1 Entry
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If you win you will receive: Trophy, Digital Winners Pack, Photo on Stage
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Benchmark Feedback Report
Finalist Package
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5 Tickets to the Conference & Awards Ceremony, 1 Entry
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If you win you will receive: Trophy, Digital Winners Pack, Photo on Stage
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Benchmark Feedback Report
SME & Founders Finalist Package
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2 Tickets to the Conference & Awards Ceremony, 1 Entry
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If you win you will receive: Trophy, Digital Winners Pack, Photo on Stage
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Benchmark Feedback Report
Virtual Finalist Package
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Virtual Access to the Conference & Awards Ceremony, 1 Entry
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If you win you will receive: Trophy, Digital Winners Pack, Photo on Stage
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Benchmark Feedback Report
The Categories
Which category best describes your Initiative?
(Every Entry gives you Entry into your regional Customer Experience award AND the Customer Centricity World Series)
The Customer-Centric Culture category recognizes organizations that have created a culture that puts the customer at the center of everything they do.
The Customer Insight & Feedback VOC category recognizes organizations that have developed effective processes for gathering and analyzing customer feedback, and have used that feedback to improve the customer experience.
The Customer Experience Team category recognizes organizations that have dedicated teams responsible for delivering exceptional customer experiences.
The Digital Strategy/Transformation category recognizes organizations that have successfully implemented digital strategies or transformation programs that have enhanced the customer experience.
This category celebrates companies that have leveraged artificial intelligence to enhance customer experiences.
The Best Customer Experience Strategy category recognizes organizations that have developed a comprehensive plan to enhance the overall experience of their customers.
The Customer Centricity in B2B category recognizes organizations that have effectively implemented customer-centric strategies and practices in their business-to-business (B2B) operations.
The Employee Experience Strategy category recognizes organizations that have implemented effective strategies to enhance the employee experience.
This category celebrates excellence in chat-based customer support operations.
The Complaint Handling category recognizes organizations that have implemented effective processes for handling customer complaints and turning them into positive experiences.
The Entry Journey
Complete the Registration Form and Purchase your Finalist Package
Have your Onboarding Call with our team
Complete your entry forms
Finalists are announced
Answer any questions from our judges
Enjoy the event and celebrate with your team
Receive your feedback report
Register to Enter
Note: If you are entering on behalf of a Client, please ensure to put your details below, and not your Client’s details.
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in the written entry. Winners are selected based on the highest score of the assessment. Winners are only announced when the trophies are presented at the Awards ceremony on the 08th October 2026.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
If you scored over 70% in your regional entry and your category is available in this programme, you have the option to be automatically confirmed as a finalist for the world series.
Absolutely, just fill out the entry registration form and one of our team will be in touch shortly with your entry forms
