Congratulations to all this year's Winners OVERALL WINNER Customer-Centric Culture Business Change or Transformation Complaint Handling Contact Centre Employee Experience Customer Experience Team Customer Success Experience Design CX Professional of the Year Hussein M. DajaniDeloitte DigitalClare MuscuttWomen in CX (TM) Best Customer Experience Strategy Customer Insight & Feedback VOC Best Measurement in Customer Experience Digital Strategy/Transformation Best User Experience (UX) Crisis Strategy and Management Customer Centricity in B2B CX Agency of the Year